Application Managed Services (AMS)
The New Standard in Managed Cloud Support
Designed for new and existing clients, Our offering places the emphasis on a value-centric approach to Managed Cloud Support, taking relationship management and service for cloud clients to an unequalled level.
How does Managed Services work?
Going beyond Service Requests (SR’s) and Periodic Cloud Service Updates, we take a new collaborative approach to Managed Service Support that transparently measures the value of cloud to an organisation using the lenses of: Experience, Innovation and Value Based Outcomes. It is not uncommon to see clients failing to recognise their return on investment projections from cloud often with clients struggling to take advantage of the continuous innovation and delivered best practice.
From lights-on support to Future-years ahead support
The 4 Value Dimensions of Managed Services
Our Managed Services Cloud Value Action Plan leverages a unique 4 value dimension model to crystallise the qualitative and quantitative value of Cloud for Senior Support / Managed Services and Value Management Office Stakeholders. With regular, consistent benchmarking against these four dimensions, it becomes possible to jointly assess progress and achievement alongside impact and innovation in the context of the Client’s Cloud.
Innovation is paramount for any organization’s enduring success. With our Managed Services, the client relationship centers around the dialogue on pivotal role of regular Cloud releases in delivering exceptional service value. Clients must strategically leverage and embrace new Cloud capabilities to align with their unique organizational needs. This balance between momentum and service improvement is key to exceeding the
expectations of end-users.
Realizing the full value of Cloud technology requires high adoption rates within the organization. Our Managed Services fosters a collaborative client relationship focused on understanding and improving user adoption. By measuring user satisfaction and analyzing factors like commitment, governance, and the role of key champions, we can identify and address challenges, ultimately driving higher adoption and engagement.
In today’s dynamic digital landscape, continuous optimization is crucial to maximize the value of Cloud investments. With Cloud technology constantly evolving, there’s a risk of clients falling behind and missing out on key benefits. Our Managed Services mitigates this risk by providing ongoing knowledge sharing, recommendations, and contextual guidance. This empowers clients to embrace best practices and consistently achieve outstanding
Cloud outcomes.
Achieving efficiency savings and realizing the full value of Cloud transformation requires a robust strategy for end-user adoption and service optimization. Managed Services ensures a continuous focus on efficiency by reviewing progress on process streamlining, promoting self-service adoption, and identifying and eliminating inefficient workarounds. This collaborative approach helps organizations reduce their Total Cost of Ownership (TCO) and achieve significant efficiency gains.